ROAD SIDE ASSISTANCE

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Nissan Pan-European Roadside Assistance

If the worst should happen and you’re in need of some help, it’s nice to know that you’ll get the celebrity treatment without any of the downsides of course. All new Nissan vehicles come with three years’ Pan-European Roadside Assistance cover. Offering a range of services, it ensures that you stay mobile with minimum inconvenience.You’ll also benefit from one of our You+Nissan Customer Promises every time you service your car at your local Nissan Dealership. Meaning you can continue to enjoy one year Nissan Roadside Assistance, even after your initial three years, completely free of charge. Handy if you’re one of the jet set.

What you cover Includes

Whatever happens, Nissan Pan-European Roadside Assistance services will help you stay mobile with the minimum of inconvenience. And your Nissan will be covered regardless of who is driving - just as long as they have your permission and a valid driving license.

Roadside Repair

Approximately 80% of all motoring problems can be resolved at the roadside by our assistance -patrol, allowing you to continue your journey with the least possible delay.

Towing Service

If it’s not possible to solve a problem at the roadside - or if your vehicle is immobilised in an accident - it will be recovered and towed to your ‘home’ dealer (if within 30 miles), or to the nearest Nissan Dealer for repair.

Additional Services

If your vehicle is immobilised or unavailable due to a mechanical or self-induced breakdown or accident, ahs been towed to a Nissan Dealer and cannot be repaired the same day, we can offer you one of the following solutions.

Replacement Vehicle

We’ll keep you on the road with a replacement vehicle for a maximum of three working days or until the repair is completed, whichever is sooner.

Hotel Accommodation

If you need hotel accommodation while your vehicle’s being repaired, we can offer you bed and breakfast in a 3-star hotel (for equivalent) for up to three nights.

Public Transport

Should you choose to, you are your passengers can continue your journey using public transport - this will also cover the driver’s return journey to collect the vehicle following its repair. The options available are:

• Taxi up to 30 miles.
• Train or ship, first class.
• Plane ticket, economy class, if a train journey would take more than eight hours.

Repatriation

If your vehicle remains immobilised or unavailable more than three working days after being towed to a Nissan Dealer whilst abroad, Nissan Pan-European Roadside Assistance will repatriate the vehicle, driver, passengers and luggage to your home dealer. Please be advised that some services provided in Europe differ from those in the United Kingdom.

Details of cover

How long you’re covered

All new Nissan vehicles (petrol and diesel cars) come with three years’ Nissan Pan-European Roadside Assistance - covering you for up to 60,000 miles of confident driving. Don’t forget - Nissan Pan-European Roadside Assistance is also provided for all new Nissan Light Commercial Vehicles (LCV) for five years and covers you for up to 100,000 miles in line with the manufacturer’s warranty.

Where you’re covered

Nissan Pan-European Roadside Assistance covers you in all European Union countries plus:

• Bosnia - Herzegovina
• Bulgaria
• Croatia
• Iceland
• Macedonia
• Norway
• Russian Mainland (west of Urais)
• Serbia
• Montenegro
• Switzerland
• Turkey (in Europe) plus Uskudar
• Ukraine

Home Dealer refers to the dealership where you purchased your vehicle and/or have your vehicle serviced. Please note that the additional services outlined on this page are available in the event of a ‘warranty’ immobilisation or breakdown, self-induced incidents or accidents. A working day is defined as Monday to Friday inclusive, excluding bank holidays.

Terms and Conditions

This Guide has full details of all the benefits of Nissan Pan-European Roadside Assistance, including duration of cover and the countries for which cover is available. Please keep it in your glove compartment for reference should an incident occur. UK services are provided by RAC Motoring Services, Registered No 01424399. European services are provided by RAC Insurance Ltd, Registered No 2355834. Both registered in England, Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW.

Please see wwww.nissan-aftersales.co.uk for full details.

What to do if you need Roadside Assistance

If your vehicle becomes immobilised - or never gets started - all you need to do is call the assistance number and you’ll be put straight through to a Nissan European Roadside Assistance specialist who will ask for you - vehicle’s registration number.

Your specialist will arrange for an engineer to come out to you and the incident will be monitored throughout, ensuring you receive a speedy service, if the problem can’t be resolved at the roadside, you’ll be able to discuss your options and arrange further services.

In the event of a breakdown contact Nissan Assistance on:

Within the UK- 0330 123 1231

Visit online for more information - https://buff.ly/2UdFpfX

Feel free to contact the Pat Kirk Nissan Service department for more information: 028 8225 1515