REPORTS TO: Aftersales Manager

WORKING HOURS: 9am- 5.30pm and alternative Saturdays.

LOCATION: Pat Kirk Omagh

At Pat Kirk Ltd, we are looking for an enthusiastic, motivated and ambitious Parts Advisor to join our Parts team in our Omagh Branch.

Our Parts Advisors are key to the success of the aftersales team as they ensure all parts and accessories are stocked to sufficient levels for the dealership. As part of our parts team you will not only sell and process orders through emails, phone calls but also face to face ensuring all customers receive the high level of service, resulting in great customer outcomes every time.

High levels of organisation and attention to detail are required, as well as the ability to work well under pressure while delivering excellent customer service

KEY DUTIES:

• Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service
• Qualify all trade customers and ensure customer expectations and requirements are identified, and successfully managed.
• Ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists. Advise customers of part requirements and upsell where appropriate.
• Monitor stock levels and manage re-order process for essential stock items.
• Undertaking inventory checks to make sure all-parts ordered are delivered and are the correct parts needed. Manage any discrepancies with suppliers.
• All parts to be recorded and booked out as per workshop process.
• All administration relating to returns to be completed as soon as possible and returned to the manufacturer
• Participate in stock check
• Liaising with Franchise Parts team on parts technical issues when necessary.

PERSON REQUIREMENTS:

• Previous experience in a similar role is prefered
• The successful candidate will be responsible for ensuring workshop efficiency is maintained through the effective management of stock.
• Candidates must have experience of managing stock in a very busy and demanding environment. P
• People focused with the confidence and personality to develop customer, supplier, and team relationships.
• Able to communicate clearly and concisely via telephone, email, and face to face.
• Good attention to detail under pressure.
• Good organisational skills to manage extensive stock inventory, able to develop a good understanding of commercial priorities and the ability to anticipate need requirements.
• IT literate with knowledge of Dealer Management Systems and Microsoft Packages including Word, Outlook and Excel
• Ability to work effectively within a team environment and able to perform under pressure.
• Proactive, able to work on own initiative to achieve personal and team targets.
• A good technical awareness or understanding of cars and parts is desirable.
• Honest with high levels of integrity.
• A full driving licence is required.

WHY JOIN THE PAT KIRK LTD FAMILY:

• We are a family owned business operating for over 50 years with dealerships in Omagh and Strabane, representing Ford Nissan and Mazda franchises, as well as our own approved used range
• With over 45 Employees, we treat our staff like family, with many employees boasting 10+ years of service
• We pride ourselves in upholding the highest standards of customer service and continually go that extra mile for our customers, previously winning a number of franchise awards in this area
• We provide on-the-job training, with potential to progress and climb the company ladder

If you feel that you can use your knowledge and expertise to its best advantage, and wish to make a positive contribution to the development of our business, then please forward your current CV with a covering letter mail@patkirk.com , with the subject 'Omagh Parts Vacancy.'