Position: Service Advisor
Reports to: Service Manager
Job Type: Full time, Permanent
Salary: Based on Experience [Will be discussed with successful candidate]
Working Hours: Monday to Friday 9am-5.30pm and alternative Saturdays 9am-1pm
Location: Pat Kirk Ltd, Omagh
About the Role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We’re looking for a great communicator who is committed to delivering 5 stars treatment to our customers.
This customer-facing role will be a great fit for someone who’s already worked in a customer facing role, and whilst experience in the motor trade is preferred, it is not essential.
Day-to-day duties
- Handling all customer enquiries in an efficient and professional manner
- Liaising with the workshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
- Letting customers know of any faults found on their vehicle and providing them with solutions
- Treating any dissatisfied customers with empathy and understanding, providing resolutions
Person Requirements:
Required Criteria:
- A full UK driving licence
- A passion for great customer service
- Confidence to resolve any issues in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task within a busy environment
- Strong communication skills, with the ability to explain complex information accurately
- Strong organisational skills
- Ability and willingness to work with defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
Whilst experience in the motor trade is preferred, it is not essential.
