Position: Service Advisor
Reports to: Aftersales Manager
Job Type: Full time, permanent
Salary: Competitive, based on experience. To be discussed with the successful candidate
Working Hours: Monday to Friday 9am to 5.30pm, with alternate Saturdays 9am to 1pm
Location: Pat Kirk Ltd, Omagh
Closing Date: 26th January
About the Role
Our Service Advisors play a key role in delivering an outstanding experience for all service and vehicle repair customers. As the main point of contact, you will ensure every customer feels valued, informed, and confident throughout their journey with us.
We are looking for a confident communicator who is passionate about delivering a five star customer experience. This customer facing role would suit someone with experience in a customer service environment. Previous motor trade experience is desirable but not essential, as full training will be provided.
Day to Day Duties
- Handling customer enquiries in a professional, friendly, and efficient manner
- Liaising closely with the workshop to ensure work progresses smoothly
- Managing computer-based job cards and invoicing processes
- Maintaining accurate customer records, including vehicle details and service history
- Keeping up to date with aftersales products and services, and upselling where appropriate
- Ensuring the customer database is accurate and consistently updated
- Advising customers of any faults identified on their vehicle and offering suitable solutions
- Handling dissatisfied customers with empathy, professionalism, and a focus on resolution
Person Requirements
- A full UK driving licence
- A genuine passion for delivering excellent customer service
- Confidence to resolve issues in a timely and professional manner
- Strong IT skills and confidence using computer systems
- Ability to multitask in a busy, fast paced environment
- Excellent communication skills with the ability to explain technical information clearly
- Strong organisational skills and attention to detail
- Ability and willingness to follow defined processes and guidelines
- Good administrative skills to ensure customer information is captured accurately
Why Choose This Role
In addition to a guaranteed salary, there are further earning opportunities through the sale of service plans, extended warranties, and related products.
Pat Kirk Ltd is a family-owned business with over 50 years of experience, operating dealerships in Omagh and Strabane. We represent Nissan, Mazda, and Isuzu franchises, alongside our own approved used vehicle range.
With over 50 employees, we pride ourselves on a strong team culture and long serving staff, many of whom have been with the business for over 10 years.
We are committed to delivering the highest standards of customer service and have previously received multiple franchise awards in recognition of this.
Full on the job training is provided, along with genuine opportunities for progression and career development within the business.
If you feel that you can use your knowledge and expertise to its best advantage, and wish to make a positive contribution to the development of our business, then please forward your current CV with a covering letter mail@patkirk.com , with the subject 'Service Advisor Vacancy.'
